Privacy Policy

This privacy policy explains how Tessitura Biellese S.r.l. collects, uses, and protects your personal data when you use our online platform. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for processing your personal data is:
Tessitura Biellese S.r.l.
18 Via della Industria Tessile,
Biella, Piedmont, 13900,
Italy

2. Information We Collect

We may collect and process the following types of personal data:

Information you provide to us: This includes information you give us when you contact us through forms on our site, make inquiries about our services (wool processing, yarn spinning, fabric weaving, dyeing, finishing, design, quality control, sourcing, custom production), place orders, subscribe to newsletters (if offered), or communicate with us directly. This may include your name, company name, job title, business address, business email address, business phone number, and details about your requests or orders.
Information collected automatically: When you visit our site, we may automatically collect certain information from your device. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is primarily used for analytics and to improve the functionality of our service.
Information from other sources: We may receive information about you from other sources, such as business partners or public databases, provided that such sources are legally entitled to share your information with us.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

To provide, operate, and maintain our service.
To respond to your inquiries, questions, and requests.
To process transactions related to our textile services (wool processing, weaving, dyeing, etc.) and manage your orders.
To send you technical notices, updates, security alerts, and support and administrative messages.
To communicate with you about products, services, offers, promotions, and events offered by Tessitura Biellese S.r.l. and others, and provide news and information we think will be of interest to you.
To monitor and analyze trends, usage, and activities in connection with our service.
To improve our service and develop new products and services.
To detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Tessitura Biellese S.r.l. and others.
To comply with our legal obligations.

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

Performance of a Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., processing your order or inquiry about custom textile production).
Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided that your interests and fundamental rights do not override those interests (e.g., improving our services, preventing fraud, direct marketing where permissible).
Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
Consent: We may rely on your consent to process specific personal data for certain purposes (e.g., sending you marketing communications where required). Where processing is based on your consent, you have the right to withdraw it at any time.

5. Sharing Your Information

We may share your personal data with the following categories of recipients:

Service Providers: Third-party vendors, consultants, and other service providers who perform services for us or on our behalf, such as website hosting, data analysis, payment processing, order fulfillment, and customer service. These third parties are authorized to use your personal data only as necessary to provide these services to us.
Business Partners: In connection with offering services jointly with our business partners.
Legal Compliance and Protection: When we believe disclosure is necessary or appropriate to (a) comply with applicable law, regulation, legal process, or governmental request; (b) enforce our agreements and policies; (c) protect the security or integrity of our service; or (d) protect the rights, property, and safety of Tessitura Biellese S.r.l., our users, or others.

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Data Protection Rights

Under GDPR and other relevant laws, you have the following rights regarding your personal data:

Right of Access: You have the right to request access to your personal data we hold.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure (Right to Be Forgotten): You have the right to request that we delete your personal data under certain conditions.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller, where technically feasible.
Right to Object: You have the right to object to our processing of your personal data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where we process your personal data based on your consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable data protection laws.

To exercise any of these rights, please contact us in writing using the address provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

8. Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal data we process. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your personal data.

9. Cookies and Similar Technologies

Our site may use cookies and similar tracking technologies to collect and use personal data about you, including to serve interest-based advertising. You can find more information about how we use cookies and your choices regarding cookies in our Cookie Policy (if applicable, or provide details here).

10. Changes to This Privacy Policy

We may update this privacy policy from time to time in response to changing legal, technical, or business developments. When we update our privacy policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

11. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us by postal mail at:

Tessitura Biellese S.r.l.
18 Via della Industria Tessile,
Biella, Piedmont, 13900,
Italy